Support
Need help or have a product question? Email support@boundedsignal.com.
When we reply
We aim to send a first reply within one business day, Monday to Friday. Some problems will take longer to solve. This target is not a guaranteed resolution time or a service-level agreement.
Tell us
- Your app version and whether the trial or paid access is active.
- The result shown by the app.
- Short steps using made-up examples or examples with identifying details removed.
- Your browser and version if the problem is visual.
Do not send passwords, access tokens, browser sign-in data, raw Jira request or approval content, personal data, or screenshots that show identifying details.
Security reports
Report suspected security weaknesses through the private security contact, not a public review or community post.
What support covers
We answer pre-launch product questions and will support the current version distributed through Atlassian Marketplace after launch. We do not administer your Jira site, design your approval process, recover deleted Jira history, or advise whether you meet legal, audit, or regulatory requirements.