Support

Need help or have a product question? Email support@boundedsignal.com.

For installation, pricing, or a free trial, visit Change Decision Evidence on Atlassian Marketplace.

Hours and response time

Support hours are Monday to Friday, 9:00 AM to 5:00 PM Pacific Time (America/Vancouver), excluding British Columbia statutory holidays. We send an initial response within one business day. Resolution time depends on the issue and is not guaranteed. See the Support Service Level Agreement.

Tell us

Your app version and whether the trial or paid access is active.
The result shown by the app.
Short steps using made-up examples or examples with identifying details removed.
Your browser and version if the problem is visual.

Do not send passwords, access tokens, browser sign-in data, raw Jira request or approval content, personal data, or screenshots that show identifying details.

Security reports

Report suspected security weaknesses through the private security contact, not a public review or community post.

What support covers

We support the current version distributed through Atlassian Marketplace. We do not administer your Jira site, design your approval process, recover deleted Jira history, or advise whether you meet legal, audit, or regulatory requirements.